We're here for you if you want to talk

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Terms and conditions

Terms and conditions for our online services, social channels and shop

This website and all connected digital products, and the content they have on them, are owned by Blood Cancer UK, except where we've told you otherwise. By using our digital products you are automatically agreeing to these Terms & Conditions. We can and will change these from time to time as things come up.

We are based in the UK, and therefore all our activities fall under UK law and regulations.

Website content

All the information on this website is as accurate as we can make it. It is possible that something could be wrong, but we do try to ensure it is as accurate as possible. Do take appropriate professional advice before embarking on any course of action after reading our information. If there is anything that you believe to be incorrect, do please contact us to let us know.

We are happy for people to print out, download or otherwise use our content, apart from our logo, for all personal use. If you feel you wish to use our logo do please contact us and we can discuss its use. Commercial use of our content is not acceptable.

We do link to other websites, but cannot control what those websites say.

If you do download any of our content, we cannot be responsible for any damage, such as software viruses.

Our commitment to privacy

Your privacy is really important to us. We do need to take some information about you to allow you to use the tools we offer whether you are a patient using our support services to talk to other people, fundraisers taking part in one of our events or a researcher sharing their incredible work through a blog.

We are focused on empowering you, and won't do anything unreasonable with your data. The information below explains our policy. By visiting any of Blood Cancer UK's websites you are accepting this privacy policy.

What information about you is collected on this site?

When you visit our website, you may provide us with personal information (such as name, address, email address, telephone numbers and/or credit/debit card information). We are subject to UK law and the Data Protection Act 1998, but over and beyond that we will ensure your information is safe and managed correctly.

We collect information in order to provide services like these for you:

  • Ordering patient information
  • Blogging your journey
  • Talking on our forums
  • Fundraising for us
  • Donating to us
  • Donating on a fundraising page
  • Signing up to receive newsletters
  • Buying products from the shop
  • Signing up to events
  • Helping by filling in a survey

We receive that information because it allows us to fulfill your request and communicate with you about it, but also to help us make sure we contact you about the right things at the right time and can thank you for anything you have done for us.

This information is retained and used in accordance with existing laws, rules, regulations, and other policies. Blood Cancer UK does not collect personal information from you unless you provide it to us. If you choose not to provide any of that information, we may not be able to fulfill your request or complete your order, but you will still be free to browse the other sections of the websites owned and administered by Blood Cancer UK. This means that you can visit our site without telling us who you are or revealing any personally identifiable information about yourself.

What we do with this information

When you tell us things about yourself, we use it for the purpose you gave it to us for. We sometimes have to share that with outside parties - for example to the hotel you are staying in if you are on one of our overseas events. But, we will only do that when it is necessary to complete that order, and outside parties will only be able to use it for the exact purpose we give it to them for.

On occasion we use email addresses to promote products we think will be of interest to you through digital channels. In addition we use this data to create lookalike audiences across these advertising channels. We may also choose to advertise to people who visit our website, via retargeting.

Should any material changes be made to the ways in which we use personally identifiable information, Blood Cancer UK will take commercially reasonable measures to obtain email consent from you. We will also post the changes to our use of personally identifiable information on our site at least 30 days prior to a change.

Our commitment to data security

Personally identifiable information is stored on our server and is not publicly accessible. Further, personally identifiable information is only accessed by Blood Cancer UK staff on a "need to know" basis. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

You can update your information or opt out whenever you like

We really only want to send things to people who want to receive them, so if at any point after you've registered you want to stop receiving emails from us you can. Just let us know. The same goes for updating us with new details. Just let us know and we'll make sure we're sending the right things to the right places.

Send us an email on [email protected]

Or contact us by post at: Blood Cancer UK, Suite 31 Bonnington Bond, 2 Anderson Place, Edinburgh EH6 5NP.

What anonymous information is collected on this site?

Anonymous information is collected for every visitor to this site. This includes pages viewed, date and time, and browser type. IP numbers are not stored, but are temporarily used to determine domain type and in some cases, geographic region. We do not make any association between this information and a visitor's identity.

Automatic information

When you visit our website, our servers make a log of basic information corresponding to the sites and pages you have visited. This information is stored primarily to track the effectiveness of our website and individual sections and pages within them.

How our site uses cookies

Cookies are simple text files stored by your web browser that provide a method of distinguishing among visitors to the website. Blood Cancer UK uses cookies to identify your browser as you visit pages on the Blood Cancer UK website. Cookies created on your computer by using our website do not contain personally identifiable information and do not compromise your privacy or security. Cookies allow Blood Cancer UK to gather anonymous information. Cookies also allow Blood Cancer UK to provide more relevant, targeted content and are used on our ordering website to keep track of the items in your shopping cart.

Online registration information

You will provide us with information about yourself and your organisation when you register for events, make donations, create an account or buy products.  However, visitors should be aware that information collected through the Blood Cancer UK website may be subject to examination and inspection if such information is a public record or not otherwise protected from disclosure.

This website may contain links to other websites. Please note that when you click on one of these links, you are entering another site. We encourage you to read the privacy statements of these linked websites as their privacy policy may differ from ours.

We use email links located on this site to allow you to contact us directly via email. We use the information provided in your email to respond to your questions or comments. We may also store your comments for future reference.

Changes to this privacy statement

Changing business practices and circumstances may require that we make changes to this privacy policy from time to time. Any changes will be reflected on this website. Blood Cancer UK reserves the right to modify its website and/or this Privacy Policy at any time and users are deemed to be apprised of and bound by any such modifications. Our goal is to provide all services to visitors to the Blood Cancer UK website in an accessible, efficient and friendly manner while maintaining their privacy. If you have comments or questions regarding privacy, please contact us.

Online transactions

The cost of all products we sell, whether event registration or merchandise, can vary from time to time, so do check the prices before confirming the purchase. Sometimes they can run out too. Also, we can choose to refuse to accept a purchase or registration at any time.


We will refund any registrations or tickets ordered through our website for the first 7 days after you purchase them. After that all registrations are non-refundable.

Credit cards

We do not store any credit or debit card details at all after we take payment through our website.

What is Gift Aid?

Under the Gift Aid scheme, we can reclaim an extra 25% in tax on every eligible donation by a UK taxpayer.

We are not permitted to reclaim Gift Aid on donations made in return for goods, rights and services (eg tickets to events, raffles or auctions), as they are not 'freewill' gifts. If we decide a donation has been marked as 'Gift Aidable' incorrectly, we will need to refund it to the donor.

When you donate, you will be asked to confirm whether or not you are a UK taxpayer. Please note that tax can only be reclaimed on donations made by individuals who pay UK income or capital gains tax at least equal to the amount reclaimed on their donations in the current tax year. If you are not a UK taxpayer, you can still make a donation, but your donation will not attract Gift Aid.

For more information

If you have any questions, concerns or comments, or just want to say hello, we'd love to hear from you. Call us on 0808 169 5155, Monday to Friday 9am - 5pm or email us at [email protected]. You can also contact us by post at Blood Cancer UK, Suite 31 Bonnington Bond, 2 Anderson Place, Edinburgh EH6 5NP.

Our online community

Use of our online community tools such as blogs, forums, profiles etc is at your discretion. If you post content as a blog, on your profile or on the forums that content will be public. We do ask that you take care around what information you post, but can't take responsibility for content uploaded by other people.

We would recommend you avoid sharing too much personal information online. Please don't publicly post your phone number, address or email address.

Guidelines and terms of use for our social media channels

We endeavour to provide a safe, friendly and supportive environment for our social media community where users can share experiences and offer support. Below are rules we ask users to be conscious of while viewing, posting content or commenting on our social media pages.

What we ask of you:

  • Be mindful and respectful of any content you post that may upset or offend fellow users
  • The use of abusive, obscene, slanderous, threatening or otherwise offensive language is unacceptable across any of our social media channels
  • We do not recommend the inclusion of sensitive personal information in your comments or message. We advise users to be conscious of security and confidentiality, both personally and of others
  • Keep in mind that information shared on social media sites such as Facebook, Instagram and Twitter is owned and stored by those companies. We encourage you to contact us via email or the Support Line if you wish to discuss any personal or sensitive topics in detail

If you think someone is misusing our social media channels; have a complaint; or any feedback, please contact us on [email protected].

What you can expect from us:

  • Our team will monitor our social media channels every working day
  • We do not give medical advice. Information posted by Blood Cancer UK or other users should never be considered a substitute for medical advice provided by medical professionals. You should talk to your GP, hospital consultant, pharmacist or other allied health and social care professional if you have any questions or concerns about your health or care
  • Comments from third party account on any of the Blood Cancer UK social media channels are the sole opinions of the contributors. Blood Cancer UK does not necessarily support or endorse these opinions
  • While Blood Cancer UK always takes care to signpost to reliable sources of information, Blood Cancer UK does not take responsibility for any aspect of those websites or their content

Statement on editorial content and third party accounts

Content produced and shared across all Blood Cancer UK social media channels is part of a wider strategy aligned with the organisation’s overall goals. We reserve the right to make editorial decisions regarding third party submitted content, based on whether these fit within these organisational objectives. Additionally, we cannot endorse, promote or support all material submitted by third parties.

Medical Disclaimer

This disclaimer applies to all the information and support services provided by Blood Cancer UK across all formats.

Blood Cancer UK does not offer individual medical advice. The health information and support provided by Blood Cancer UK through our services is for general guidance and educational purposes only. It is not intended as, nor should it be considered a substitute for professional medical advice. This includes:

  • Printed materials
  • Digital content
  • Multimedia content such as podcasts and videos
  • Online forum and one-to-one written or verbal support from nurses or support officers.

Our services are designed to support (not replace) the relationship that exists between a patient and their medical team. Decisions about your health and treatment should always be made in consultation with your healthcare team.

For emergencies, always follow official NHS and government guidance.

Blood Cancer UK denies any liability for the accuracy of the information provided or linked to from our services and for any adverse outcomes arising from its use.

By engaging with our services, you acknowledge and accept the terms of this disclaimer.

Our events


We do everything we can to help our participants but all participants are responsible for themselves during the events. If you buy tickets for your children, you must take care of them at our events. Additionally some of our events can be physically challenging. You must make sure you are capable of completing any event you register for.


If you register for one of our events, you are accepting that we can use your name and photos and videos of you taking part to promote this year's event or future events that we hold.

The unexpected

We try and make all our events go as planned, but sometimes things happen so we need to change them. We will try to make sure you are informed of any changes.

Extra participants

If you sign other people up to our events, you must have prior consent, as they may receive communications about the event you have signed them up for.


All confidential information is held securely and only transmitted in encrypted form. Your credit card details remain with our payment partner SagePay and do not reach Blood Cancer UK. Customer details are not passed to third parties and are used only in accordance with the Data Protection Acts 1984 & 1998.

About Us

Leukaemia & Lymphoma Research Trading Limited is a wholly-owned subsidiary of Blood Cancer UK. All profits from the sale of the merchandise offered by Leukaemia & Lymphoma Research Trading are gifted entirely to Blood Cancer UK in a tax efficient manner. The company is VAT registered (number 301 6349 92). The charity is registered in England & Wales (number 216032) and in Scotland (number SC037529).


You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.


The contract will be governed by the laws of England and Wales and the parties to the contract submit to the exclusive jurisdiction of the English Courts.

Changes to our terms and conditions

We reserve the right to change these Terms and Conditions at any time.

Consumer right

None of the above terms and conditions affects your statutory consumer rights.