Giving the support people need
Over the last year we saw a huge increase in the number of people using our support services: the 2,500 times we helped people represented a 76% rise on the previous year.
Despite handling much higher volumes of enquiries we maintained high standards, with 96% of service users who responded to a survey saying they would recommend our service to a friend.
Comments included in a survey about the service included:
- “A huge thank you for your choice of team as have found them excellent, kind, caring and very thorough with email follow ups, made me feel really supported and understood both times.”
- “Keep up the good work. You may not know how much it means to someone like myself but I can assure you I'm so delighted with the information given to me by Bloodwise, I feel I still have a future with my family. Thank you.”
- “The lady I spoke with was really knowledgeable and supportive. She helped me understand the information I had been given by my consultant and what I need to ask at my next visit. Thank you so much for understanding how scary and confusing the diagnosis process is.’’
We also saw a 91% rise in people joining our online forum, where people share their experiences and can hear from people who have been in a similar situation. There were 123,000 views of pages in our forum across the year.
One forum user said: “Sometimes it feels like I'm the only person in the world who is going through the tough parts of a blood cancer diagnosis... so it's amazing to be able to talk to others who just get it and might even have some tips to share. Chatting in the forum helps me appreciate that what I'm feeling is normal and that I'm not alone.”