Tell us how we're doing

We welcome your feedback, comments, suggestions and complaints.

Whether they’re good or bad, we’d like to know, so that we can share it with the team and continue to improve our services and ways of working.

We always love to hear from you and it’s really helpful when you tell us what we’re doing well, so we can continue to do more of it!

We also love hearing your comments and suggestions on what we do and how we do it – we’re committed to involving people affected by blood cancer in helping shape the way we work. It’s integral to ensuring we represent our values and beliefs as an organisation.

So please do get in touch if there’s any feedback you’d like to share with us.

You can call us on 0808 2080 888 - Monday to Friday, 9am–5pm, and select option 2.

Or you can email us at [email protected].

We know there might be times when we don’t meet the high standards we aim for. If this happens, we need to find out about it so we can try to put it right and stop it happening again – here's how you can tell us.

We promise to take your complaints seriously and to deal with them as quickly as possible. We will consider the points you have raised and address them.

You can call, write to us or email us about your complaint, and we’ll be happy to help.

Call 0808 2080 888 - Monday to Friday, 9am–5pm, and select option 2.

Send your email to [email protected]

If you prefer to write to us about your complaint, please send your letter to:

The Supporter Relations Team
Blood Cancer UK
Suite 31 Bonnington Bond
2 Anderson Place
Edinburgh
EH6 5NP

Please include your full name, address, contact telephone number and details of your complaint.

If your complaint is about our fundraising work, lotteries or activities, and you are not satisfied with our response, you are entitled to take it to the Fundraising Regulator.

As a member of the Fundraising Regulator, Blood Cancer UK is committed to abiding by any decision they reach on complaints that are escalated to them. You can access the online complaints form here:

https://www.fundraisingregulator.org.uk/make-a-complaint/complain-about-a-fundraising-approach/

The form has instructions about how to complain via email. If you cannot complain in writing you can call on 0300 999 3407.

If your complaint is about any other aspect of our charitable work, you may contact the Charity Commission.

Charity Commission
PO Box 211
Bootle
L20 7YX

Website: gov.uk/government/organisations/charity-commission

If your complaint is about our activity in Scotland, you may wish to contact the Office of the Scottish Charity Regulator (OSCR):

Office of the Scottish Charity Regulator
2nd Floor
Quadrant House
9 Riverside Drive
Dundee
DD1 4NY

Tel: 01382 220 446

Website: oscr.org.uk