Impact of the referral service
Read feedback from patients, carers and healthcare professionals about the impact a referral has had.
How a referral supports people
Patients and carers say that being referred to Blood Cancer UK gives them clear, timely and easy to digest information that helps them understand the diagnosis, feel less overwhelmed and make better use of clinical appointments. They also describe feeling supported, reassured and connected - knowing there is somewhere reliable to turn for support alongside their clinical team.
"It was surprisingly effective in engaging me. It gave the two of us the opportunity to discuss what was going on in bite-sized chunks… I think it was a positive thing."
Patient and carers feedback
We asked patients and carers referred to Blood Cancer UK what they thought of the support emails they received and what impact they had. The data below is from a patient survey conducted between March 2025 to March 2026
95%
Know where to find the right support
97%
Feel supported by Blood Cancer UK
100%
Found the emails helpful or very helpful
It is useful to explore information away from the clinical setting, in my own time. The info on the website allows me to think through what I need to know and to make best use of my clinical face to face time.
- Patient referred to Blood Cancer UK for email support
The service in numbers
Since launch, more than 970 patients and carers across 27 hospitals have received additional support from Blood Cancer UK soon after diagnosis.
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850 patients referred
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128 Carers referred
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27 24 NHS Trusts, 1 Health Board, 2 Private hospitals
Healthcare professionals experience
Healthcare professionals say the Blood Cancer UK referral service is helping newly diagnosed patients feel more informed, supported and connected at a difficult time. Their experiences show how the referral service is helping healthcare teams offer timely, accessible support so people affected by blood cancer do not have to navigate their diagnosis alone.
Being given a diagnosis of blood cancer can be an incredibly difficult and emotional experience. Many patients find it hard to ask for help, so this referral service removes that barrier and ensures they receive trusted information and support.
- Dr Neil Phillips, Consultant Haematologist at University Hospital of North Midlands Trust
Patients have told us that having immediate access to a charity that understands their condition has made a real difference in helping them come to terms with their diagnosis.
- Zoe Kelsall, Lymphoma Clinical Nurse Specialist at University Hospital of North Midlands Trust
Read to get involved?
Whether you're already part of the referral service or interested in getting involved, explore the options below to support more patients from diagnosis onwards.
For further information please get in touch with our Clinical Engagement Team: [email protected].
You might also be interested in
Join the referral service
Read about the benefits of referral, what it involves, who you can refer and how to register to join the service.
Refer a patient or carer
Make a referral now, or get tips to help you integrate the service into your care.
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