Infection symptoms and what to do
What you need to know:
- Get familiar with the symptoms of infection and sepsis.
- If you think you have an infection, get medical advice straight away.
- If you can’t get medical advice and you don’t feel right, go to A&E.
- Order our free pocket-sized infection alert card for essential information about what to look out for and what to do.
What to look out for
When you have blood cancer, it’s important to know what the signs and symptoms of infection might be, and what to do if you think you have an infection.
Read the list of symptoms on this page but bear in mind they can be very mild if you have blood cancer. This is because your immune system doesn’t react as strongly as it would normally. Symptoms can also be masked by some medicines you may be taking.
For instance, you could still have an infection even if you do not have a fever.
Infections can start suddenly and get worse very quickly, so you and anyone you live with should be aware what to look for.
People with blood cancer say you should trust your instincts. If you don’t feel right, don’t wait to get help.
What to do if you think you have an infection
Get medical advice straight away. Infections can get worse very quickly when you have blood cancer so don’t wait.
If you are currently having blood cancer treatment:
You should have instructions about who to call if you think you have an infection.
- Call the emergency contact number you have been given and follow the advice.
- If you can’t get through to the number you have been given, call 999 or get someone to drive you to A&E.
Write your emergency contact number somewhere you can easily find it.
Find out what to say if you go to A&E.
If you are not currently having blood cancer treatment:
- Call your GP or hospital team.
- If you can’t speak to your GP or hospital team, call 111.
- Follow the advice you are given.
- If you are told to go to A&E, call 999 or get someone to drive you there.
Find out how to prepare for a visit to A&E.
Symptoms of infection
Since there are many types of infection, there are also many possible symptoms of infection. Here’s a list of some more common ones – any one of these could be a reason to get medical advice:
- feeling hot or cold (a temperature that’s higher or lower than normal)
- sore throat
- cough producing green mucus
- frequent watery poos (diarrhoea)
- being sick (vomiting)
- feeling dizzy or faint
- headache or stiff neck
- skin feeling red, hot or swollen
- burning or stinging when you wee or passing a small amount
- pain, redness or discharge (fluid) around the site of a central line
- pain, itching or unusual discharge from your penis or vagina
- new pain anywhere in your body
- generally not feeling well.
It’s also important to know when your immune system is weak, it doesn’t respond to germs as strongly as normal. So even if your symptoms seem very mild, make sure you get medical advice.
Order our free infection alert card for a reminder of infection symptoms and guidance on what to do.
Check the numbers you're given
”It's OK to ask about the stuff you're worried about. Call the numbers that you've got. There's no harm in being wrong - better than ending up in intensive care. And whatever numbers you have, try them out before you need them. I've rung a couple of times and the phone's been switched off or diverted to another phone or, and then you wonder what to do.
Sometimes we hold on to our concerns too long anyway. So try the numbers out and speak up if there's a problem.”
Mat, diagnosed with myeloma in 2017
Checking your temperature
Most treating teams will advise you to check your temperature if you feel unwell and get advice if it reaches 37.5°C or goes below 36°C.
This is a good guide, but remember that normal body temperature can vary from person to person and between thermometers.
Paracetamol, steroids and aspirin they can mask a fever, so tell emergency staff if you are taking these medicines.
Temperature isn't the only thing
"I think one time I left it too long to get to hospital, because I focused too much on the thermometer. I was in bed all day, my temperature was OK, but I had the shakes and shivers. So I think it's worth reminding people that temperature is a good gauge, but it's not the only thing."
Ritesh, diagnosed with Hodgkin lymphoma in 2022
Symptoms of sepsis
There are some symptoms which show that an infection has turned into sepsis (also called septicaemia or blood poisoning).
If you have any of these symptoms, call 999 or go to A&E right away:
- Slurred speech or confusion
- Extreme shivering or muscle pain
- Passing no urine (in a day)
- Severe breathlessness
- It feels like you’re going to die
- Skin mottled or discoloured
On black and brown skin, mottled or discoloured skin (blotchy, grey, blue or pale skin) may be easier to see on the palms of the hands or soles of the feet.
Not exactly what's expected
During my treatment, I woke up one day wanting to go to the loo but I couldn't. The problem resolved later that morning, but by the afternoon, my temperature spiked and I had developed sepsis.
First, I didn't know that not being able to go to the loo was a symptom I should look out for. But also, I wasn't typical because the symptom didn't last a long time. So I think it's important to understand that your symptoms might not be exactly what's expected. Get advice if you just don't feel right.
Jacquie, diagnosed with diffuse large B-cell lymphoma (DLBCL) in 2019
Treatment for infection
Infections can be treated successfully, especially if you get help as soon as you think there’s a problem.
- If you have a bacterial infection (such as bacterial pneumonia or a urinary tract infection), you will probably be given antibiotics. They may be given as tablets, as a liquid, or through a drip into a vein (intravenous infusion).
- If you have a viral infection (such as flu or covid-19) – you may need anti-viral medicines. They may be given as tablets, as a liquid, as a cream or through a drip into a vein.
- If you have a fungal infection (such as ringworm or thrush), you may be given anti-fungal medicine as tablets, as a liquid, as a cream or through a drip into a vein.
Sepsis can also be treated successfully, if it is treated in time. See our information about sepsis.
We have separate information about covid treatments, who can have them and how to get them.